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ROYAL REWARDS


Returns

If you are not 100% satisfied with your order, The Accessory Queen has a simple 14 day returns policy and will accept the return of unsuitable items* providing they are returned in original condition and packaging with all tags intact within this time frame.

We do ask that you pay the postage to return goods to us but if you ask for an exchange we will pay to post any goods we send back out to you. 


Please note that we do not accept web site returns via our high street shops. If your are returning an item to us please follow the process outlined below:-

Complete the returns slip which was enclosed with your order and documents.

Place the completed Returns Slip in the package along with the item/s* you wish to return.

Return your goods within 14 days of receipt, in original condition and packaging with all
tags intact to:-

The Accessory Queen
22 Boundary Road 
Newbury
Berkshire
RG14 5RR

We recommend goods are returned by the following Royal Mail services:-

Under £30.00   : Recorded Signed For
Over £30.00     : Special Delivery (extra insurance is available depending on the value of your order)

The Accessory Queen cannot be held responsible for goods until they arrive at our premises and  the above services will ensure you for the value of your goods and will also allow you to track your order via http://www.royalmail.com/ .

-Any item returned outside of our 14 day return period, but received within 28 days of delivery, may be subject to a credit note at the discretion of The Accessory Queen providing goods are in original condition, packaging and with all tags intact.

The Accessory Queen Returns Policy is in addition to your statutory rights.
If you have any queries please do not hesitate to call us and we will be happy to advise you. The Returns Telephone number is 01635 TBC and is open Monday to Friday from 10.00am to 4:00pm. You can also e-mail : returns@theaccessoryqueen.co.uk

*Please Note: Pierced earrings and jewellery sets containing pierced earrings are strictly non-returnable due to Health & Hygiene Regulations.