(non-furniture)

UK Standard Delivery - costs £2.95 per order

• We send our standard delivery packages by Royal Mail 1st Class Recorded delivery
• This service requires a signature on receipt and provides an online confirmation of delivery
• If your order is required by a specific date we recommend you use our next day delivery service

UK Next Day Delivery - costs £4.95 per order and is available on orders placed before midday

• We send our UK next day delivery packages by Royal Mail Special Delivery which will ensure delivery on the following day. However delivery to some areas of the UK may take longer
• This service requires a signature on receipt
• Please note that delivery on a Saturday is not guaranteed with this service and public holidays are not included
• Orders placed after midday will be sent the following working day.

Will I need to sign for my order?

• Generally orders will require a signature upon receipt
• As you probably know if there is no-one present at the delivery address, Royal Mail will leave a card so that you can re-arrange a delivery or collect your order in person from your local post office/depot.

Can my order be delivered to another address such as my work address?

Yes, for UK orders only you can choose to have your order sent to an alternative UK address

International Delivery - costs £8.95 per order

• All transactions are carried out in £ sterling and you will be charged in sterling which means the amount you pay will depend on the exchange rate at the time your order is processed.
• Orders may be subject to local taxes & import charges in certain countries which must be borne by you. We are not able to predict what these charges may be and recommend that you contact your local customs office for information.
• Please note: we are only able to deliver to the credit card holders billing address and cannot accept any orders to an alternative delivery address outside of the UK
• This service requires a signature on receipt

We endeavour to keep adequate stock of all items listed on our website, however in the event of an item being out of stock you are entitled to choose either to wait until it arrives back in stock, or to cancel your order. If an item you order should be out of stock we will advise you as soon as possible.

FURNITURE DELIVERY

Delivery is included to the mainland UK within 75 miles of Newbury, Berkshire.

For deliveries outside of this area and the mainland UK additional local charges may apply. Please contact us and let us know your requirements and we can advise you accordingly.

Please note deliveries may not be possible in more remote areas of mainland UK.
We only deliver to the ground floor of any house/apartment, except when arranged separately at time of order which may incur an additional charge.

Delivery times

After you place your order, we will contact you to advise an estimated delivery time.
When your order arrives at our premises, we will contact you again to arrange a mutually convenient delivery date.

As we are unable to store products for any length of time you will be required to take the product as soon as it is available, unless your product arrives early, in which case you may choose to wait until the estimated delivery time quoted at the time of order.

If you would like your order to be delivered later than the estimated lead time, please state this with your order advising us of the “not before date”.

Receiving your delivery

When your furniture is delivered, we will do our best to take it to the room of your choice and place them in the desired location, provided there is reasonable access.

We will then remove the packaging so that you can inspect your new furniture. This is particularly important as you will be asked to sign for receiving the goods in perfect condition.

Note: Products that require self assembly will not be unwrapped.

Access

Please be aware that it is your responsibility to ensure there is sufficient access to deliver the product into you home and into your chosen location.

You should consider vehicle access, lifts and tight stairs etc.
If windows or doors need to be removed in order for access to be gained it is your responsibility to arrange this at your cost and risk.